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CareMore: Nonemergency Medical Transport

An Effective Practice

Description

Transportation is a barrier to healthcare services in rural, urban, elderly, and low-income populations. Forgoing medical treatment due to access can cause an exacerbation of the illness. State Medicaid programs are required by federal regulations to provide nonemergency medical transport (NEMT) to qualifying beneficiaries. In 2016, CareMore launched a three-month, self-funded rideshare pilot program with Lyft.

Goal / Mission

To provide transportation and improve patient satisfaction for nonemergency medical services.

Impact

CareMore's NEMT was so successful in the first 3 months, the programs were expanded in California, Nevada, Arizona, and Virginia.

Results / Accomplishments

Wait times for transportation decreased from 12.5 to 8.8 minutes, additionally, costs per ride decreased from $31.5 to $21.3 per ride, and patient satisfaction increased.

About this Promising Practice

Organization(s)
CareMore
Primary Contact
CareMore Health Plan
12900 Park Plaza Drive, Suite#150
MS-6150
Cerritos, CA 90703
562-622-2800
ProviderRelations@caremore.com
https://www.caremore.com
Topics
Health / Health Care Access & Quality
Community / Transportation
Organization(s)
CareMore
Date of implementation
2016
For more details
https://institutes.kpmg.us/content/dam/institutes/...
Target Audience
Older Adults
Additional Audience
low-income

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  4. Association of Rideshare-Based Transportation Services and Missed Primary Care Appointments: A Clinical Trial
  5. Non-Emergency Medical Transportation: Findings from a Return on Investment Study
  6. HealthTran

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Related Content for: CareMore: Nonemergency Medical Transport

An Effective Practice meets the following HCI criteria:

  1. The program description includes at a minimum: the sponsoring organization, program goals, program implementation steps, and outcomes that have demonstrated program success and/or promise in achieving the program goal in one or more localities.
  2. The results from an evaluation of the program include quantitative measures of improvement in outcome of interest (i.e. increase in voter registration, not just delivery of voter registration drive) and/ or the outcome measure is increased or improved compared to the baseline measurement or the control group but the difference is not statistically significant.
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